Our plugin team is growing and we’re looking for that someone special to take it to the next level.
Who we are looking for:
As a Support Specialist, you are part of our pre- and post-sales WordPress plugin team and your passion for providing exceptional customer service contributes to our world-class high level of customer satisfaction.
Acting as the first line of response for customers worldwide, you will communicate in an open, helpful, and engaging tone and focus on finding the right solution with each customer.
You will connect with our customers using our email ticketing system (Help Scout) to address questions and resolve issues.
Additionally, you will work with various other team members to escalate bug reports, report feature requests, test plugin updates, and serve as an ambassador for our company.
You are available to work a flexible workweek, contributing around 15 to 25 hours a week on a freelance basis, which may include some weekend coverage on very rare occasions (we haven't had a need for this in all of 2020 yet).
You have experience using WordPress, know how to find your way around a WordPress plugin, and have a passion to continue learning. If you have previous experience in a support role, QA testing, or development, that’s even better.
You’re fluent in both written and spoken English to be able to communicate with customers and fellow team members via chat, email (we don’t really use this internally), audio calls, and video calls.
A bit about us:
We’re a fully remote team of individuals with different backgrounds and life stories that work together on a daily basis to deliver the best products, services, and customer support that we possibly can.
- We write about, teach about, and provide care plans for WordPress at WP Mayor.
- We develop and support the original and still the most popular RSS importer plugin for WordPress, WP RSS Aggregator.
- We develop and support the best and most user-friendly Instagram feed plugin for WordPress, Spotlight.
- We continue to develop and support new and exciting plugins in different niches to deliver the best possible experience for WordPress users.
Everyone on our team is considered equal and we have open communication channels among us all. Developers speak directly with support specialists, support specialists speak directly with the CEO and owners, and so on.
Communication is key to running a successful business, which is why we switched to asynchronous communication tools a few years ago. They enable everyone on the team to focus on their work without any fear of being distracted, but when the time comes for a one-on-one or team discussion, we’re all there.
Hourly Range: $6.00-$10.00
Project ID:
3071712
Project category:
Answering Product Questions, Ticketing Systems, Time Management, Interpersonal Skills, Customer Satisfaction, Email Support, Customer Support
