I am looking for a solicitor possible to contact https://www.trustpilot.com as they have revoked an account from my / not proceed to merg a two account together and changed a redirect - They have any account now directed to a website that was not to the correct website.
this was a repl to them the other day and hopfully explains more
Dear Customer Support Team, I hope this letter finds you well. I am writing to express my deep dissatisfaction with the recent handling of my website accounts by your company. Despite numerous email exchanges and attempts to resolve the issue, I have not received satisfactory assistance, leading to a considerable amount of frustration and inconvenience.
To provide some background, I have been a customer of your company for the past seven years. I recently purchased the domain https://butlersinthebuff.co.uk/ and already had an existing account with you. It was my intention to merge these two accounts as they both represented the same business. Furthermore, I had taken measures to ensure a seamless experience for customers by setting up a redirect on my website butlersinthebuff.co.uk to redirect traffic to https://www.butlerswithbums.com/home/.
However, despite the clear indications that these websites belonged to the same company and my repeated requests for the accounts to be merged, you decided against it. This decision contradicted the guidelines you have in place and caused unnecessary delays and complications. It is worth noting that all payments made on either Butler’s in the Buff UK or Butlers with Bums were processed through the website Butlers with Bums (https://www.butlerswithbums.com/instant-quote/), reinforcing the fact that these were indeed two websites serving the same entity for SEO purposes.
In addition, I would like to emphasize that the original account, titled Butlers in the Buff UK, has always been associated with my company. While Butlers in the Buff may have different entities established in various countries, it is crucial to recognize that all the reviews collected for this account (https://butlersinthebuff.co.uk/) pertain to events and experiences in the UK. Furthermore, the reviews posted on Trustpilot under the profile https://uk.trustpilot.com/review/butlersinthebuff.com are exclusively based on the customers' experiences with the .co.uk website.
Unfortunately, the redirect that you currently have in place, prioritizing the website https://www.butlersinthebuff.com/, is not specific to the UK market and is primarily accessible in the US. As a result, the reviews displayed on this profile are not accurate representations of the correct company. I have repeatedly brought this issue to Jack's attention, as well as the support team's, and requested that it be escalated. However, I have received misleading and incorrect information, which has only added to my dissatisfaction.
To address these concerns, I kindly request that you direct the account https://uk.trustpilot.com/review/butlersinthebuff.com to the .co.uk website and merge it with https://www.butlerswithbums.com/home/ to accurately reflect all the reviews and correct websites associated with my business.
Furthermore, I must express my disappointment at discovering that my access to the account on https://uk.trustpilot.com/review/butlersinthebuff.com has been revoked. Such an action is unwarranted and unjustifiable, as it prevents me from monitoring and managing customer feedback appropriately.
In light of these issues, I expect a resolution to these matters at the earliest opportunity. I kindly request that you rectify the account redirect and merge the accounts as described above. Additionally, I would appreciate immediate reinstatement of my access to the account on Trustpilot.
I believe that it is in the best interest of both parties to address these concerns promptly and amicably. Failure to do so may leave me with no choice but to escalate this matter to the appropriate regulatory authorities.
I look forward to a swift and satisfactory resolution to this complaint. I trust that you will take immediate action to rectify these issues and restore my confidence in your company.
As a regulated business in the UK, I expect that you will handle this situation in accordance with all necessary regulations and guidelines. As a customer, I reserve the right to contact the appropriate authorities and file a formal complaint if my concerns are not addressed adequately.
I can be reached at the contact details provided above should you require any further information or clarification regarding this matter. I anticipate your prompt response and an effective resolution to this complaint within 3 working days.
Thank you for your attention to this matter.
i will pay £450 for anyone who can fix this and arrange the merg of two accounts on my behalf
