Standard Operating Procedure (SOP) for Receiving Cars from IAA and Copart
1. Acknowledgment of Vehicle:
- Review the description of the car from the IAA and Copart platforms.
- Acknowledge receipt of the vehicle in the designated application.
2. Customer Communication:
- Contact the client to review the car description.
- Verify the balance in the app.
- If the price is incorrect and higher, capture a photograph at the time of discussion with the customer.
3. Preparation Before Departure:
- Prepare checks for the relevant person or company prior to heading out.
- Inform the customer to have the car ready upon your arrival.
4. Navigation and Routing:
- Enter the destination address into a navigation system, preferably Waze, to optimize for the fastest route avoiding traffic.
5. Arrival at Pick-Up Site:
- On arrival, take a photograph of the check through the app before handing it to the customer.
- Coordinate with the on-site contact to ensure the pickup is smooth.
6. Vehicle Documentation:
- Thoroughly document the vehicle's condition using photos in the app.
7. Loading the Vehicle:
- Safely hook the vehicle and confirm all straps and chains are secured correctly.
- Activate and inspect the rear light on the towed vehicle for functionality before leaving.
8. Final Procedures:
- Once the vehicle is securely loaded, submit the photos in the app.
- Notify dispatch via text or call that loading is complete and you're ready for additional assignments.
- Transfer everything to tow book
- Transferring the road side assistance
- Log in post through this app . Pull from the platform and blast to the people : when they log on it’s shows where their cars are too
- Sorts everything from insurance companies and you accept the bid .
- 45 mins to drivers
I need user name and password
Yes just like this maybe a can you this in a checklist for them what do you think? |
