ISSUE 1 – Customer can't log in even after activation and password reset
Summary: Customer is created via API, activates account via email, then fails to log in even after resetting password.
Possible causes: - Customer is marked as activated, so activation module is not blocking. - Password hash or session/token generation might be faulty. - Custom plugin or observer might silently reject login.
Recommended checks: 1. Check `customer_entity` table – `confirmation` field should be NULL. 2. Review logs for authentication failures. 3. Verify Magento\Customer\Model\Authentication::authenticate(). 4. Disable custom modules to isolate cause.
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ISSUE 2 – Login works after activation, then fails later with status "Pending"
Summary: Customer activates and logs in successfully. But after logout, status reverts to "Pending", blocking login.
Possible causes: - Terrific Minds module may reset status post-logout or on cron job. - Custom logic is overwriting customer status.
Recommended checks: 1. Review Terrific Minds module code for any observers on logout. 2. Check for CRON jobs that reset customer status. 3. Test customer flow step-by-step while logging DB status value.
THIS MAY BE RESOLVED ---
ISSUE 3 – Apple Pay payment goes through but no order is created
Summary: Payment is captured (e.g. via Stripe), but Magento doesn’t create the order.
Possible causes: - App frontend doesn’t call placeOrder() API after payment success. - Magento fails during order creation step due to quote/cart mismatch. - Stripe webhooks not connected to Magento for session confirmation.
Recommended checks: 1. Confirm app calls `/rest/V1/carts/mine/payment-information` after payment. 2. Check `\Magento\Quote\Model\QuoteManagement::submit()` for failures. 3. Review logs (exception/system) for errors during Apple Pay flow. 4. Check if order is being held in quote and never converted.
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