Expected duration: Ongoing NOTE:Only freelancers located in the U.S. may apply.
The Remote Chat & Email Support Representative will serve as the first point of contact for customers seeking assistance with products, orders, technical issues, or account-related inquiries. This role focuses on providing timely, professional, and empathetic responses through chat and email channels, ensuring a seamless and positive customer experience. Responsibilities
Respond promptly to customer inquiries via live chat and email in a professional and friendly manner.
Identify and assess customers’ needs to provide accurate information, solutions, or escalation when necessary.
Maintain in-depth knowledge of company products, services, and energy manufacturing processes to support customer queries effectively.
Collaborate with internal teams (technical support, logistics, and sales) to resolve complex customer issues.
Accurately document customer interactions and feedback in the CRM system.
Meet or exceed daily response time, quality, and customer satisfaction targets.
Monitor and follow up on pending issues to ensure timely resolution.
Contribute to the improvement of support processes by sharing insights and feedback.
NOTE:Only freelancers located in the U.S. may apply.
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