About Us We deliver high-quality, globally sourced watches and offer exceptional customer service. As we grow, we're seeking a dedicated Full-Time Operations Associate to join our team remotely, working closely with the Operations Manager to ensure smooth operations. Key Responsibilities • Goods Imports & Stock Booking: Support the Operations Manager in handling goods imports and accurately booking stock into systems. • Stock Allocation: Help allocate stock to customers based on orders and demand. • Outbound Shipping & Customs: Coordinate outbound shipments and ensure all customs documentation is accurate. • Invoice Checking & Chasing: Verify and follow up on invoices with suppliers and clients. • Product Listing: Assist with listing products on various online marketplaces, ensuring accurate product details. • Sales Support: Organize and assist with customer sales, including order processing and relationship management. • Admin & Returns Handling: Provide administrative support, manage returns, and resolve customer queries. • Operations Reporting: Generate reports on key operational metrics to support decision-making. • Ad-hoc Support: Assist with additional operational tasks as needed by the Operations Manager. • Customer Service: Provide customer service via email and phone, addressing inquiries and resolving issues. Skills & Requirements • Numerate, with strong analytical skills. • Excellent written and verbal communication. • Proactive, with the ability to take initiative and solve problems independently. • Experience with Microsoft Office, strong Microsoft Excel skills and experience with operational or administrative roles is preferred. • Customer service experience is a plus. Set Up & Working Hours • Reliable & fast internet, a laptop, headset, and a quiet working environment are required. • We will require direct WhatsApp access to the hire. • Working hours (UK Time) Monday – Friday: 9am – 5pm; or 9am – 6pm inclusive of a 1-hour lunch break • We are also open to one employee working modified hours: Monday – Friday 1pm – 9pm UK Time – however the ideal is that the candidates are flexible and open to working either the 9am-5/6pm or 1pm-9pm UK Time hours.
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