I’m looking for an Email Support Specialist to manage customer enquiries for my business and help keep our inbox organised, calm, and under control. If you enjoy writing clear, helpful messages and turning confusing questions into simple answers, this role is for you.
What you’ll be doing: - Reply to incoming customer emails in a friendly, professional tone - Answer questions about products, orders, basic issues, and general enquiries - Turn unclear or emotional messages into calm, structured conversations - Spot urgent emails and flag or summarise them for me to review - Keep simple records of common questions, so we can improve over time
I am looking for: - Strong written English and very good email etiquette - Experience in email-based customer support or a similar role - Patient, polite, and solution-focused communication style - Ability to work independently, stay organised, and manage your own time - Reliability and good response times during your stated working hours
Project details: - Remote, freelance role - Project-based with potential for ongoing collaboration - Flexible schedule, as long as replies stay timely and consistent
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