Expected duration: Ongoing We are looking for an experienced professional to build a Live Chat support system from scratch.
This is NOT a live chat agent position. This role is for someone who can design, structure, and set up a complete live chat support operation.
Scope of work includes: - Advising on and setting up a live chat system (e.g. Intercom, LiveChat, Tawk, Crisp, Zendesk, etc.) - Defining chat flows, tags, priorities, and escalation rules - Creating SOPs and response templates for agents - Setting up basic automation where relevant - Advising on staffing structure, shifts, and workflows - Ensuring the system is ready for scale
This is a setup and operations project. Ongoing cooperation is possible after the initial setup phase.
Requirements: - Proven experience building or managing live chat / customer support systems - Strong operational and process-thinking skills - Excellent written English - Ability to explain systems clearly and work independently
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