Expected duration: Ongoing Do you love skincare and building genuine connections online?
Want to represent a premium skincare brand, work flexibly, and help build meaningful relationships with customers and dermatologists — all while contributing your creative ideas?
We’re looking for a Customer Experience Manager who can elevate every touchpoint our customers, creators, and professional partners have with us.
What You’ll Do - Customer Outreach: Manage customer inquiries via email and chat, ensuring every interaction feels personal, helpful, and aligned with our brand’s tone. This role may eventually require phone-based customer support using Gorgias. - Customer Experience: Collect feedback and insights from customers and partners to help shape product development and brand strategy. - Clinical Study Assistance: Source participants for consumer and clinical studies. - Dermatologist and Professional Outreach: Conduct outreach to dermatologists and skincare professionals to explore partnership and collaboration opportunities. - Creator and Community Coordination: Identify and reach out to creators for reviews, testimonials, and UGC. Plus, providing skincare guidance and product recommendations based on customer concerns.
What We’re Looking For - Exceptional English (written and verbal skills). Natural relationship builder, confident speaking with customers, creators, participants, and professionals. - Strong organisational skills with the ability to manage multiple workflows at once. - Experience in customer support, outreach, community roles, or creator coordination (any combination works). - Comfortable using new tools and platforms (training provided) and helping refine processes as we scale. - Proactive, resourceful, solutions-oriented, and able to work autonomously. - A genuine interest in skincare and willingness to learn our products, ingredients, routines, and brand philosophy. Proven experience managing a team of three or more people.
What’s In It For You - A high-impact role at a growing dermatologist-developed skincare brand. - Real ownership across customer experience, outreach, and community-building. - Direct collaboration with founders and involvement in shaping processes as the brand scales. - Training across all tools and platforms you’ll use. - Exposure to multiple areas of the business, including CX, partnerships, creators, and clinical studies. - Flexible working and a supportive, fast-paced environment. - Competitive compensation with room to grow. - Monthly Salary: $1500-2000 (Depending On Experience)
Experience with Shopify, Gorgias, or similar CX tools is a strong advantage. Please mention this clearly in your application if it applies to you (attached in your CV).
Dynamic Video Editor for High-End Prize Announcement Category: Adobe Premiere Pro, After Effects, Content Creation, Final Cut Pro, Social Media Marketing, Video Editing, Video Services, Videography Budget: £18 - £36 GBP
Création d'images IA pour e-commerce -- 2 Category: AI Art Creation, AI Chatbot Development, AI Development, AI Image Editing, Article Writing, Gemini, Graphic Design, Logo Design, Photoshop Budget: $2 - $8 USD
01 Apr 2026 15:56 GMT
Editor Vlog Harian Profesional Category: Adobe Premiere Pro, After Effects, Video Services, Video Upload, Videography Budget: ₹600 - ₹601 INR
01 Apr 2026 15:55 GMT
2D Animated Short Story Category: 2D Animation, 2D Drawing, 2D Layout, Animation, Concept Art, Illustration Budget: $30 - $250 CAD
01 Apr 2026 15:54 GMT
Dynamic Gym Reel Video Editing Category: Adobe Premiere Pro, After Effects, Color Grading, Final Cut Pro, Motion Graphics, Video Editing, Video Production, Video Services Budget: ₹600 - ₹1500 INR
01 Apr 2026 15:52 GMT
Minimalist Wix Wisdom Blog Category: HTML, PHP, SEO, Web Design, Web Development, Website Optimization Budget: $250 - $750 USD
01 Apr 2026 15:51 GMT
Penulisan Artikel Blog Travel Category: Article Writing, Blog, Blog Design, Blog Writing, Content Development, Content Writing, Copywriting, Creative Writing, Romance Writing, SEO Writing Budget: $30 - $250 USD
01 Apr 2026 15:51 GMT
Minimalist Pastel Logo Design Category: Adobe Illustrator, Branding, Graphic Design, Illustration, Logo Design, PDF, Photoshop, Typography, Web Design Budget: $15 - $25 USD